Mobile phone manufacturers

The Challenge: End users may resist upgrading to new phones because they perceive it too hard to make the change. The resources in the manufacturer are often committed to core developments and can't be spared. Multimedia features such as text and pictures are seen as complex and under utilized. The wide range of phones need to work with a wide range of PC operating systems and databases and internal skill and experiences may not be broad enough - result: higher support costs, lower feature usage and slower upgrading.

The Avanquest OEM Solution: Our world-leading mobile PhoneTools technology platform enables the operability between the widest range of phones and PC's. The user interface is designed to encourage the use of rich media features, and to reduce the complexity to end users. Mobile PhoneTools also offers a range of synchronization, messaging and seamless connectivity features

The payback: You provide a "must have" piece of software without tying up internal resources. Increased use of text and picture communications means increased traffic resulting in increased revenues to your operator customers. Reduced complexity means reduced support costs.

PC manufacturers

The Challenge: Decreasing margins means that support costs have a significant impact on profitability. Increasing digital devices being attached to PC's increases complexity - especially for portables communicating with mobile phone and Wi-Fi technologies. Increase in web activity and use of data capacity dramatically impacts PC performance leading customers to believe something is faulty with their PC.

The Avanquest OEM Solution: Software tools to help configure then maintain network and inter device communications. We provide the glue between PC and Telco technologies. Our range of PC tools tune up and optimize a PC and the home network so that end users enjoy the PC performance they purchased for the reasonable life of the PC.

The payback: Reduced support costs by providing customer self-service tools. Brand loyalty because of better lifetime performance of the PC, and repeat business.

Digital Home and Consumer Electronics

The Challenge: An exciting multimedia market growing faster than the standards to help end-users install and update their multi-device and multi-technology digital home. Difficulty for manufacturers to upgrade remote firmware to keep pace with developments results in high support costs and customer frustration.

The Avanquest OEM Solution: Because of our experience in other similar industries we can provide customer "self-service" tools such as wizards, and configuration tools. Our user interface teams design from a customer perspective; not from a product one.

The payback: Customer satisfaction and brand loyalty leads to opportunities to cross sell other components in the Digital Home. Reduced support and update costs.

High-Technology Peripheral Manufacturers

The Challenge: Printer manufacturers want to encourage end users to use more ink or toner. Difficult to negotiate multi country, multi language opportunities with the major consumer brands to drive printer usage. Hard drive and storage manufacturers want to differentiate their hardware and make it a more complete solution.

The Avanquest OEM Solutions: Printers: we can offer software to print posters, scrapbooks, labels, greetings cards, business cards, checks, and even on T-Shirts using characters from brands like Disney, Wallace and Gromit, Scooby Doo and many more.  For hard drives: software to automatically back up files or complete drives, locally or remotely.

The payback: A fractional increase in ink consumption pays for the Avanquest solutions in days. Providing multi language software turns a commodity hard drive into a brand preference, increasing customer loyalty and the opportunity for cross sell.

Operators and ISP's

The Challenge: Network providers subsidize a large percentage of each handset sold. The more features the handset often the bigger a subsidy is needed to make it affordable - but in theory the more features the more reasons for a subscriber to use the network. But not if they are too complex too use.

The Avanquest OEM Solution: With Mobile Phone Tools software we take the complexity out of using the handset, and therefore remove the barrier to the subscriber using network bandwidth. Using technology from our SendPhotos and back up technologies, end users become "stickier", and get more value from the ISP or operators bandwidth or data center.

The payback: An increase in network bandwidth and utilization of data center capital investments. Improved satisfaction for the customer (who actually gets to use all the features they bought), the handset manufacturer (who has a happy customer) and the network operator (whose network usage increased, giving them a better return on their infrastructure investments)