Satisfied or your money back!If you are not completely satisfied with the software you’ve bought on Avanquest.com, you can get your money back for the full product price within 15 days of the date of purchase. One thing worth mentioning: This guarantee works only for software bought online on our own sites. If you’ve bought your software in retail or on another site, we invite you to contact this reseller and to check their own return policy. 15-day return guaranteeExtending the statutory 7-day “cooling off” period, we offer you a 15-day return guarantee under the conditions detailed below.
Our Easy Returns guarantee allows you to cancel your order within the 15-day guarantee period starting from the day after the date of product purchase or download. In order to benefit from this additional guarantee, please follow the procedure described below.How to return a productTo return a product, please follow the procedure below: Mail us at: Avanquest Software - Product Returns
3132 Dwight Road, Suite 500
Elk Grove, CA 95758 (USA) with the following information:
• Your contact information (last name, first name, address, email, phone number)
• Your order ID
• Your reason for return
• For downloaded items, proof that the software has been uninstalled from all your computers and will never be installed or used any more
• For boxed items, the full box with everything it contained at the time of purchase, plus proof that the software has been uninstalled from all your computers and will never be installed or used any more. RefundingIf you have purchased your item by credit card, the refund is re-credited to the account associated with the credit card used for the order.
If you have purchased your item using any other payment method, we’ll send you a refund by check once approved by our Financial Department.
This guarantee is without prejudice of the exercise of the statutory right of returning products during the 7-day cooling off period. The conditions of exercise of this right are detailed in our Terms of Use.
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