Easy Returns

Satisfied or your money back!

If you are not completely satisfied with the software you’ve bought on Avanquest.com, you can get your money back for the full product price within 60 days of the date of purchase.

One thing worth mentioning: This guarantee works only for software bought online on our own sites. If you’ve bought your software in retail or on another site, we invite you to contact this reseller and to check their own return policy.

60-day return guarantee

Our Easy Returns guarantee allows you to cancel your order within the 60-day guarantee period starting from the day after the date of product purchase or download. In order to benefit from this additional guarantee, please follow the procedure described below.

How to return a product

To return a product, please follow the procedure below:

Mail us at:

Avanquest Distribution Services - Product Returns
15001 Meridian Parkway, Suite A
Riverside, CA 92518 - USA

with the following information:
• Your contact information (last name, first name, address, email, phone number)
• Your order ID
• Your reason for return
• For downloaded items, proof that the software has been uninstalled from all your computers and will never be installed or used any more
• For boxed items, the full box with everything it contained at the time of purchase, plus proof that the software has been uninstalled from all your computers and will never be installed or used any more.

Refunding

If you have purchased your item by credit card, the refund is re-credited to the account associated with the credit card used for the order.
If you have purchased your item using any other payment method, we’ll send you a refund by check once approved by our Financial Department.
The conditions of exercise of this right are detailed in our Terms of Use.