Need to Place an Order?
To place an order, you can use the Chat link below or call us: 877.445.6618
We are here to accept your phone orders from 8am - 6pm PST (M-F).
Of course, our online store is open 24/7
Need to Apply for a Refund?
Submit your refund information online.
Check the status of your refund here.
All VCOM products are eligible for free phone and email support. Our Knowledge Base and methods of contacting Technical Support can be found on our support portal. VCOM Technical Support is available for all of the followng products:
Fix-It Drive Erase Pro
Fix-It Driver Repair
Please click here to be redirected to the VCOM support portal.
Free Support Options:
Free support options vary by product. These options include email support and our Knowledge Base. Additional information on these support options can be found on our Technical Support portal. Please click here to be redirected to our Technical Support portal.
Paid Phone Support
Hours: Monday - Friday 8AM-5PM PST
Eligible Products: Please click here for a list of products eligible for phone support.
Before You Call:
In order to access Technical Support via phone, you will need a support code. A support code can be used once per incident. Support codes can be purchased on our site at a cost 1 code for $9.99 or 3 codes for $19.99.
Select products are eligible for phone support. Please click here to see a list of products that receive phone support. If you cannot find your product on that list, please refer to the Free Support Options listed above.
After purchasing your support code, you will receive the phone number for Technical Support on your order confirmation email. Please have your support code ready when calling in to confirm eligibility for phone support.